1. Arrival and departure
Your Airlude home will be ready from 3:00 pm on the day of arrival. We kindly ask that you check out by 10:00 am on your departure day, unless another arrangement has been confirmed by your host. For the safety of our guests and homes, we may ask the lead guest to present their booking reference and a valid passport, identity card or driving licence.
2. Booking and payment
Your booking is confirmed once payment has been received and written confirmation has been issued. Full payment is normally due when you book. For corporate or longer stays, we are happy to discuss alternative payment arrangements in writing. Prices reflect the season, property availability and length of stay.
3. Security deposit
A refundable security deposit is required before check-in unless you have selected our damage waiver. This helps cover damage, missing items, excessive cleaning or a breach of the house rules. Following our post-stay inspection, any balance due will normally be released within three to five working days, with permitted deductions explained clearly.
4. Looking after the home
We thoughtfully prepare each property for your arrival and ask that you treat it with the same care. Guests are responsible for damage, breakages or loss caused during their stay, including reasonable repair, replacement or additional cleaning costs. Please tell us promptly if something goes wrong so we can help.
To the extent permitted by law, Airlude is not responsible for lost personal belongings or disruption caused by circumstances outside our reasonable control, such as power cuts, transport disruption or severe weather. Nothing in these terms limits liability where doing so would be unlawful.
5. Cancellations and changes
Our standard policy provides a full refund when an eligible booking is cancelled within 24 hours of being made. After that period, a 50% accommodation refund is available when cancellation is received more than seven days before check-in; booking and service fees are non-refundable. Cancellations within seven days of check-in and no-shows are non-refundable.
Bespoke terms may apply to corporate, long-stay or partner-platform reservations. The terms in your booking confirmation take precedence where they differ. Please read our cancellation policy for full details.
6. Check-in and check-out arrangements
Check-in begins at 3:00 pm and check-out is by 10:00 am. Early arrival or later departure may be available for an additional charge when the property schedule allows. Any required identity checks must be completed before access details can be provided.
7. A considerate stay
We want every guest and neighbour to enjoy a calm, respectful environment. Guests must behave appropriately, care for the property and follow reasonable requests from Airlude. We may refuse accommodation or ask a guest to leave where we reasonably believe these terms or our house rules have been seriously breached.
8. Use of the property
A booking is personal to the confirmed guest. The property, or any part of it, must not be assigned, sublet, charged or made available to anyone else without Airlude’s prior written agreement.
9. Number of guests
The number of people staying must match the number confirmed in your booking. If your plans change, please contact us before arrival so we can confirm whether the property can safely and comfortably accommodate the revised group.
10. Health and wellbeing
Please do not attend the property if you are experiencing symptoms of a potentially contagious illness, including COVID-19. Contact us as soon as possible and we will explain the options available under your booking.