1. Introduction
We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store and safeguard your information when you make a booking or interact with our services. By using our website or submitting your details, you acknowledge the practices described in this policy.
2. What personal data we collect
We may collect the following information:
- Contact details: name, email address and phone number.
- Booking information: dates of stay, number of guests and the property booked.
- Payment details: processed securely through our payment provider. We do not store card numbers.
- Verification documents: identification or proof of address when required.
- Communication records: emails, messages and enquiries.
- Website usage data: IP address, browser type and analytics data used to improve our website.
We only collect information that is necessary to manage your booking and provide a safe, compliant service.
3. How we use your data
Your personal data may be used for:
- Processing and confirming your booking.
- Communicating with you before, during and after your stay.
- Verifying your identity for security and legal compliance.
- Managing payments, deposits and refunds.
- Meeting safety, insurance and regulatory requirements.
- Improving our services and the guest experience.
- Sending essential updates or service-related information.
We do not sell your personal data or share it with third parties for their own marketing purposes.
4. Legal basis for processing
We process personal data under the following lawful bases:
- Contract: to fulfil your booking and provide accommodation.
- Legal obligation: to comply with safety, tax or regulatory requirements.
- Legitimate interests: to protect our property, prevent fraud and support guest safety.
- Consent: when you choose to receive marketing or other optional updates.
5. How your data is stored and protected
We take data security seriously. Depending on the service involved, safeguards may include:
- Encrypted systems.
- Password-protected databases.
- Secure payment gateways.
- Access restricted to authorised personnel.
We retain personal data only for as long as necessary to meet our legal, financial or operational requirements.
6. Sharing your data
We may share information with trusted third parties where necessary, including:
- Payment processors.
- Identity verification services.
- Professional cleaners or maintenance teams, but only when information is required in connection with your stay.
- Legal or regulatory authorities where required by law.
Website enquiries are processed through Formspree. Third parties that process personal data on our behalf are required to handle it securely and in accordance with applicable privacy requirements.
7. Your rights under UK GDPR
Subject to the circumstances, you may have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate information.
- Request deletion of your data where legally permitted.
- Object to certain types of processing.
- Withdraw consent for marketing communications.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at property@airlude.co.uk.
8. Cookies and website tracking
Our website may use cookies and analytics tools to:
- Improve website performance.
- Understand how visitors use our website.
- Enhance the user experience.
You can manage or disable cookies through your browser settings.
9. Updates to this policy
We may update this privacy policy from time to time to reflect changes in regulations or our business practices. The latest version will always be available on this website.